Terms & Conditions
These Terms and Conditions govern your use of the LiveStory® website and any services provided by DAMNGOODEXPERIENCES LTD trading as LiveStory®.
By accessing our website, applying to be featured, submitting content, purchasing services, commissioning work, or entering into any partnership with us, you agree to these Terms.
1. Who we are
Company: DAMNGOODEXPERIENCES LTD (trading as LiveStory®)
Address: 45 Mead Road, Torquay, TQ2 6TG, United Kingdom
Email: info@joinlivestory.com
2. Definitions
“LiveStory” “we” “us” “our” means DAMNGOODEXPERIENCES LTD trading as LiveStory®.
“Creator” means an individual or entity featured in a LiveStory edition.
“Partner” means a brand, agency, or organisation engaging in a collaboration, sponsorship, or placement.
“Edition” means the LiveStory magazine content created for a Creator including any digital carousel, PDF, web layout, or print version where offered.
“Content” means any images, video, text, logos, names, likenesses, captions, links, creative assets, and other materials provided by you or created by us.
“Placement” means any Partner content integrated into an Edition.
“Deliverables” means the items we agree to supply, as described in a proposal, order, or written agreement.
“Run” means the period an Edition is pinned or otherwise maintained in an agreed placement, typically 30 to 90+ days.
“Services” means production, editorial, design, publishing support, reporting, and related services provided by LiveStory.
3. Website use
You may use our website for lawful purposes only. You must not:
misuse our website by introducing viruses or harmful material
attempt unauthorised access to our systems
scrape or copy substantial parts of the website for commercial use without permission
use our website in a way that infringes our intellectual property rights
We may suspend or restrict access to the website at any time for operational, security, or legal reasons.
4. Applications and eligibility
Creators and Partners may apply or be invited to participate. We may accept or decline any application at our discretion for any reason including brand fit, quality standards, brand safety, capacity, or conflicts of interest.
You confirm that information you provide is accurate and not misleading.
5. Scope of services
The exact Deliverables, timelines, and fees will be set out in writing via proposal, invoice, email confirmation, or other written agreement.
Unless expressly agreed otherwise, Services may include:
editorial structuring and copywriting from submitted responses
design and layout of the Edition using templates or bespoke design
preparation of assets for publishing formats
revision rounds as specified
guidance on posting and pinning
optional reporting where applicable and available
6. Creator obligations
If you are a Creator you agree to:
provide requested materials by stated deadlines including images, story answers, and approvals
confirm you own or have permission to use all submitted Content
ensure your Content does not infringe any rights or laws
engage in approvals promptly and provide consolidated feedback
post and pin the Edition for the agreed Run where this is part of the agreement
follow platform policies including disclosure requirements where applicable
If deadlines are missed, we may adjust timelines, pause work, charge additional fees, or deliver the work based on available materials.
7. Approvals and revisions
Unless agreed otherwise:
We will provide an initial draft for review.
The number of included revision rounds will be stated in writing.
Feedback must be consolidated and provided within the requested timeframe.
Additional revisions beyond the included rounds may be charged at our standard rate.
Approval means you accept the Deliverables as final. After approval, changes may be treated as a new scope.
8. Posting, pinning, and run commitments
Where the agreement includes posting or pinning:
The Creator is responsible for publishing and pinning the Edition on their own account.
The Run duration will be agreed in writing.
If an Edition is unpinned early without written permission, we may reduce or withhold payments linked to that Run, require a make-good, or suspend eligibility for future partnerships.
We are not responsible for platform changes that affect pinning, visibility, reach, or user interface.
9. Partner placements and brand fit
Where a Partner is featured:
All Placements are subject to brand fit and Creator approval.
We may refuse categories, claims, or creative that do not align with LiveStory standards or Creator suitability.
Unless agreed otherwise, Partner exclusivity is category-based and applies only to the specific Edition and Run.
Partners must provide creative assets and approvals by agreed deadlines. Delays may move publishing dates.
10. Disclosures and compliance
Creators and Partners must comply with all applicable advertising and consumer protection rules including ASA and CMA guidance where relevant and platform requirements including Paid Partnership labelling when required.
We do not provide legal compliance advice. You are responsible for ensuring claims, offers, and promotions are lawful and substantiated.
11. Reporting and metrics
Where reporting is provided, it may include:
unique accounts reached
swipe-based page impressions on carousel formats
engagement metrics
link clicks where tracked
optional code or conversion data where supplied by the Partner
Platform metrics can be delayed, estimated, sampled, or changed by the platform. All reporting is provided in good faith based on available data. Any forecasts or minimum delivery ranges are indicative unless expressly agreed in writing.
12. Fees and payment
Fees and payment terms will be stated on invoices or proposals. Unless otherwise agreed:
invoices are payable in full within 7 days
production may require payment upfront
Partners may be required to pay before publishing
Late payments may result in paused work and may incur statutory interest and recovery costs in line with applicable UK legislation.
13. Cancellations, rescheduling, and refunds
Because Editions are bespoke editorial and design work, refunds are limited.
Unless otherwise agreed in writing:
If you cancel before work starts, we may refund amounts paid minus reasonable admin costs.
If you cancel after work starts, you remain liable for work completed to date and any committed costs.
If you request a reschedule, we will try to accommodate but may charge fees where it affects production capacity.
If a Creator becomes unavailable or a platform change prevents delivery, we may offer an alternative solution or credit, at our discretion.
If a Partner cancels after confirming a campaign, we may retain production fees and charge for committed work and scheduling.
14. Intellectual property and licences
14.1 Our materials
All LiveStory templates, design systems, layouts, tooling, processes, and underlying creative systems remain our intellectual property.
14.2 Your submitted content
You retain ownership of the Content you provide. You grant us a worldwide, royalty-free licence to use, edit, reproduce, adapt, publish, and distribute your Content as necessary to deliver the Services and promote LiveStory and the Edition.
14.3 LiveStory created content
Unless otherwise agreed, you are granted a licence to use your finished Edition for personal and commercial promotion. You must not resell, sublicense, or commercially distribute LiveStory templates or underlying design systems.
14.4 Partner assets
Partners grant us permission to use brand assets solely for creating and distributing agreed Placements and associated promotional materials, for the duration required.
15. Confidentiality
If we share non-public pricing, proposals, creator lists, reporting formats, or operational details, you agree to keep them confidential and not disclose them to third parties without permission, except where required by law.
16. Acceptable conduct
You agree not to:
harass, abuse, or threaten others in connection with LiveStory
submit illegal, hateful, defamatory, or infringing content
misrepresent performance claims or results
use LiveStory materials in a misleading way
We may refuse service or terminate access where conduct breaches these Terms.
17. Liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.
Subject to the above:
We are not liable for platform changes, outages, algorithm shifts, or third-party service failures.
We are not liable for indirect or consequential losses including loss of profit, loss of revenue, loss of goodwill, or business interruption.
Our total liability in relation to the Services is limited to the fees paid to us for the specific Deliverables giving rise to the claim.
18. Indemnities
You agree to indemnify us against claims, losses, and costs arising from:
infringement caused by Content you provide
unlawful or misleading claims within Partner creative or offers
breach of platform rules or disclosure requirements by you
misuse of LiveStory materials by you
19. Force majeure
We are not responsible for failure or delay caused by events beyond our reasonable control including platform changes, outages, supplier failures, strikes, or acts of government.
20. Data protection
We process personal data in accordance with our Privacy Policy. By using our Services you confirm you have read and understood the Privacy Policy.
21. Termination
We may suspend or terminate Services immediately if:
you breach these Terms
you engage in conduct that risks harm to LiveStory, Creators, Partners, or the public
payments are overdue and remain unpaid after notice
we are unable to proceed due to missing materials or approvals for an extended period
Termination does not remove obligations to pay for work completed.
22. Changes to these Terms
We may update these Terms from time to time. The latest version will be posted on our website. Continued use after updates constitutes acceptance.
23. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction.
G’day, everyone
everywhere
These Terms and Conditions govern your use of the LiveStory® website and any services provided by DAMNGOODEXPERIENCES LTD trading as LiveStory®.
By accessing our website, applying to be featured, submitting content, purchasing services, commissioning work, or entering into any partnership with us, you agree to these Terms.
1. Who we are
Company: DAMNGOODEXPERIENCES LTD (trading as LiveStory®)
Address: 45 Mead Road, Torquay, TQ2 6TG, United Kingdom
Email: info@joinlivestory.com
2. Definitions
“LiveStory” “we” “us” “our” means DAMNGOODEXPERIENCES LTD trading as LiveStory®.
“Creator” means an individual or entity featured in a LiveStory edition.
“Partner” means a brand, agency, or organisation engaging in a collaboration, sponsorship, or placement.
“Edition” means the LiveStory magazine content created for a Creator including any digital carousel, PDF, web layout, or print version where offered.
“Content” means any images, video, text, logos, names, likenesses, captions, links, creative assets, and other materials provided by you or created by us.
“Placement” means any Partner content integrated into an Edition.
“Deliverables” means the items we agree to supply, as described in a proposal, order, or written agreement.
“Run” means the period an Edition is pinned or otherwise maintained in an agreed placement, typically 30 to 90+ days.
“Services” means production, editorial, design, publishing support, reporting, and related services provided by LiveStory.
3. Website use
You may use our website for lawful purposes only. You must not:
misuse our website by introducing viruses or harmful material
attempt unauthorised access to our systems
scrape or copy substantial parts of the website for commercial use without permission
use our website in a way that infringes our intellectual property rights
We may suspend or restrict access to the website at any time for operational, security, or legal reasons.
4. Applications and eligibility
Creators and Partners may apply or be invited to participate. We may accept or decline any application at our discretion for any reason including brand fit, quality standards, brand safety, capacity, or conflicts of interest.
You confirm that information you provide is accurate and not misleading.
5. Scope of services
The exact Deliverables, timelines, and fees will be set out in writing via proposal, invoice, email confirmation, or other written agreement.
Unless expressly agreed otherwise, Services may include:
editorial structuring and copywriting from submitted responses
design and layout of the Edition using templates or bespoke design
preparation of assets for publishing formats
revision rounds as specified
guidance on posting and pinning
optional reporting where applicable and available
6. Creator obligations
If you are a Creator you agree to:
provide requested materials by stated deadlines including images, story answers, and approvals
confirm you own or have permission to use all submitted Content
ensure your Content does not infringe any rights or laws
engage in approvals promptly and provide consolidated feedback
post and pin the Edition for the agreed Run where this is part of the agreement
follow platform policies including disclosure requirements where applicable
If deadlines are missed, we may adjust timelines, pause work, charge additional fees, or deliver the work based on available materials.
7. Approvals and revisions
Unless agreed otherwise:
We will provide an initial draft for review.
The number of included revision rounds will be stated in writing.
Feedback must be consolidated and provided within the requested timeframe.
Additional revisions beyond the included rounds may be charged at our standard rate.
Approval means you accept the Deliverables as final. After approval, changes may be treated as a new scope.
8. Posting, pinning, and run commitments
Where the agreement includes posting or pinning:
The Creator is responsible for publishing and pinning the Edition on their own account.
The Run duration will be agreed in writing.
If an Edition is unpinned early without written permission, we may reduce or withhold payments linked to that Run, require a make-good, or suspend eligibility for future partnerships.
We are not responsible for platform changes that affect pinning, visibility, reach, or user interface.
9. Partner placements and brand fit
Where a Partner is featured:
All Placements are subject to brand fit and Creator approval.
We may refuse categories, claims, or creative that do not align with LiveStory standards or Creator suitability.
Unless agreed otherwise, Partner exclusivity is category-based and applies only to the specific Edition and Run.
Partners must provide creative assets and approvals by agreed deadlines. Delays may move publishing dates.
10. Disclosures and compliance
Creators and Partners must comply with all applicable advertising and consumer protection rules including ASA and CMA guidance where relevant and platform requirements including Paid Partnership labelling when required.
We do not provide legal compliance advice. You are responsible for ensuring claims, offers, and promotions are lawful and substantiated.
11. Reporting and metrics
Where reporting is provided, it may include:
unique accounts reached
swipe-based page impressions on carousel formats
engagement metrics
link clicks where tracked
optional code or conversion data where supplied by the Partner
Platform metrics can be delayed, estimated, sampled, or changed by the platform. All reporting is provided in good faith based on available data. Any forecasts or minimum delivery ranges are indicative unless expressly agreed in writing.
12. Fees and payment
Fees and payment terms will be stated on invoices or proposals. Unless otherwise agreed:
invoices are payable in full within 7 days
production may require payment upfront
Partners may be required to pay before publishing
Late payments may result in paused work and may incur statutory interest and recovery costs in line with applicable UK legislation.
13. Cancellations, rescheduling, and refunds
Because Editions are bespoke editorial and design work, refunds are limited.
Unless otherwise agreed in writing:
If you cancel before work starts, we may refund amounts paid minus reasonable admin costs.
If you cancel after work starts, you remain liable for work completed to date and any committed costs.
If you request a reschedule, we will try to accommodate but may charge fees where it affects production capacity.
If a Creator becomes unavailable or a platform change prevents delivery, we may offer an alternative solution or credit, at our discretion.
If a Partner cancels after confirming a campaign, we may retain production fees and charge for committed work and scheduling.
14. Intellectual property and licences
14.1 Our materials
All LiveStory templates, design systems, layouts, tooling, processes, and underlying creative systems remain our intellectual property.
14.2 Your submitted content
You retain ownership of the Content you provide. You grant us a worldwide, royalty-free licence to use, edit, reproduce, adapt, publish, and distribute your Content as necessary to deliver the Services and promote LiveStory and the Edition.
14.3 LiveStory created content
Unless otherwise agreed, you are granted a licence to use your finished Edition for personal and commercial promotion. You must not resell, sublicense, or commercially distribute LiveStory templates or underlying design systems.
14.4 Partner assets
Partners grant us permission to use brand assets solely for creating and distributing agreed Placements and associated promotional materials, for the duration required.
15. Confidentiality
If we share non-public pricing, proposals, creator lists, reporting formats, or operational details, you agree to keep them confidential and not disclose them to third parties without permission, except where required by law.
16. Acceptable conduct
You agree not to:
harass, abuse, or threaten others in connection with LiveStory
submit illegal, hateful, defamatory, or infringing content
misrepresent performance claims or results
use LiveStory materials in a misleading way
We may refuse service or terminate access where conduct breaches these Terms.
17. Liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.
Subject to the above:
We are not liable for platform changes, outages, algorithm shifts, or third-party service failures.
We are not liable for indirect or consequential losses including loss of profit, loss of revenue, loss of goodwill, or business interruption.
Our total liability in relation to the Services is limited to the fees paid to us for the specific Deliverables giving rise to the claim.
18. Indemnities
You agree to indemnify us against claims, losses, and costs arising from:
infringement caused by Content you provide
unlawful or misleading claims within Partner creative or offers
breach of platform rules or disclosure requirements by you
misuse of LiveStory materials by you
19. Force majeure
We are not responsible for failure or delay caused by events beyond our reasonable control including platform changes, outages, supplier failures, strikes, or acts of government.
20. Data protection
We process personal data in accordance with our Privacy Policy. By using our Services you confirm you have read and understood the Privacy Policy.
21. Termination
We may suspend or terminate Services immediately if:
you breach these Terms
you engage in conduct that risks harm to LiveStory, Creators, Partners, or the public
payments are overdue and remain unpaid after notice
we are unable to proceed due to missing materials or approvals for an extended period
Termination does not remove obligations to pay for work completed.
22. Changes to these Terms
We may update these Terms from time to time. The latest version will be posted on our website. Continued use after updates constitutes acceptance.
23. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction.